Maintaining open lines of communication with citizens is an important priority for the Medicine Hat Police Service. The mandate of the Professional Standards Section is to investigate complaints against the Police Service or its members as outlined in the Alberta Police Act. Additionally, members of the Professional Standards Unit look for opportunities to improve on the development of policy, procedures and training to ensure members of the MHPS are receiving the direction and training required to address the demands of policing now and into the future.
Public Compliments
How to compliment a member of the MHPS:
The Medicine Hat Police Service welcomes any compliments about a specific officer or civilian member and the service you received.
There are a number of ways to compliment a Medicine Hat Police Service staff member. The more common approaches are:
- Complete the Customer Feedback form
- Contact the officer / civilian member’s supervisor directly
- Contact the Office of the Chief by telephone, letter or email mhps@mhps.ca
All compliments will be reviewed by the Chief of Police and any staff member named will also receive a copy. Your personal information is optional.
Public Complaints
How to file a complaint against a member of the MHPS:
All complaints will be investigated as outlined in Alberta Police Act. A complaint against the Police Service or a police officer must be made in writing and signed by the person making the complaint.
To file a complaint in writing you may:
- Complete the Citizen Complaint Against Police form
- Attend to the police station and ask for the Duty Staff Sergeant, or
- Contact the Public Complaints Director who can assist you;
Greg Keen
Public Complaints Director
phone: 403-878-7820
fax: 403-529-8473
email: greg.keen@mhpc.ca
The Medicine Hat Police Commission is committed to effective oversight of the public complaints process by promoting a fair and transparent process. The Public Complaint Director function is a key component in the law enforcement oversight model in Alberta.
The Police Commission has appointed Greg Keen as the Public Complaint Director, who acts under the direction of the Chair of the Police Commission and is independent from the Medicine Hat Police Service. The Public Complaint Director will receive complaints as laid out in the Police Act section 28(3) and will direct them to the Chief of Police as laid out in the Police Act sections 43(1)(2).
The Public Complaint Director monitors the status of all complaints and will provide an alternative dispute resolution process when appropriate after consultation with the Medicine Hat Police Service and the complainant.
Upcoming Public Police Act Hearings:
On January 8, 2025 at 9:00 am the Medicine Hat Police Service will be holding a Disciplinary Hearing relating to file #24-005. This hearing is open to the public and will be conducted through Microsoft Teams. An officer is facing several counts of discreditable conduct, several counts of neglect of duty and one count of deceit.
This hearing is scheduled for the entering of a plea to the charges. Find the attached link to the Hearing here:
Meeting ID: 269 657 775 676
Passcode: VuWVz5